TryHackMe is a bootstrapped, founder-led, remote-first company built for people who thrive on speed, ownership, and delivering measurable impact.

Our Customer Success team sits at the center of the action, where product innovation meets customer outcomes.

We don’t just manage customers, we partner with them to transform the way they teach, learn, and build cybersecurity capability.

Our mission is simple but relentless:

Drive adoption, inspire advocacy, and prove value, fast.

The role of a Customer Success Manager is central to how we deliver value to customers, so it’s important we’re aligned on what success looks like in this function at TryHackMe.

Drive Outcomes, Not Activity

Success here isn’t defined by how many calls you have, it’s defined by the difference you make.

As a TryHackMe CSM, you’re responsible for turning platform usage into visible business outcomes that matter to our customers.

• You’ll ensure every customer knows what success looks like and help them get there.
• You’ll measure adoption and engagement with data-driven precision.
• You’ll make our value tangible, connecting what we deliver to what moves the needle for the customer.

Mindset: “We don’t report activity. We deliver outcomes.”

Move Fast, Communicate Clearly

Our customers are global. They move fast, and so do we.

We operate with urgency, clarity, and visibility across time zones and priorities.

• You’ll live in ChurnZero, HubSpot, Slack, G-Suite, Notion, Chat GPT, staying proactive and connected.